Privacy Policy

Effective Date: 1/1/2024

padelground ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use Padelground and other services provided by Padelground.

1. Information We Collect

We may collect different types of personal information from you, depending on how you interact with padelground or our services. This information may include:

• Account Information: Your name, email address, phone number, and other details you provide when registering an account.
• Transaction Data: Payment information, transaction history, and related data when you make purchases through our app.
• Device and Usage Data: Details about your device (e.g., model, operating system, IP address) and usage patterns (e.g., pages visited, actions taken) within padelground.
• Location Data: If enabled, we may collect geolocation data to enhance the app's functionality.
• Other Information: Any additional information you choose to provide to us (such as through surveys or customer support inquiries).

2. How We Use Your Information

We use the information we collect to provide and improve our services. Specifically, we may use your data for the following purposes:

• Account Creation and Management: To create and manage your user account.
• Service Delivery: To provide the features and services of padelground and respond to your requests.
• Payment Processing: To process payments for services and products offered through our app.
• Marketing: To send you promotional communications, special offers, and updates (with your consent).
• Personalisation: To tailor your experience and display relevant content.
• Analytics: To monitor and analyse usage trends and improve our app and services.
• Compliance: To comply with legal obligations and enforce our terms and policies.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

• Service Providers: We may share your data with third-party vendors who assist us in operating padelground, processing payments, and providing customer support.
• Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner or entity.

4. Data Security

We take reasonable security measures to protect your personal information from unauthorised access, use, or disclosure. These measures include encryption, secure data storage, and access controls. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. If you request the deletion of your account, we will delete your data, except where we are required to retain it for legal, regulatory, or operational purposes.

6. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal data, subject to legal exceptions.
• Opt-Out: You can opt-out of marketing communications at any time by using the unsubscribe link or adjusting your preferences in your account settings.

To exercise these rights, please contact us at hello@padelground.my

7. Children’s Privacy

padelground is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so that we can delete it.

8. Third-Party Links

padelground may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies.

9. International Data Transfers

If you are using our app from outside your country of residence, your information may be transferred to and processed in other countries. We will ensure that such transfers comply with applicable data protection laws, including GDPR or CCPA, as applicable.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on this page and updating the "Effective Date." Your continued use of padelground after the changes have been implemented constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at hello@padelground.my